Legal
TERMS & CONDITIONS OF USE
Welcome to our web site (“www.cimone.co.uk”). These General Terms and Conditions of Use govern the access to and use of www.cimone.co.uk. The access to and use of this web site as well as the purchase of products are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you.
If you need further information not outlined here, please navigate to the information section, where you will find information on orders, shipping, refunds and returning products as well as other general information on the services provided.
Any amendment or update of the General Terms and Conditions of Use shall be posted for our users on the Home Page as soon as such amendments or updates have been made and shall be binding as soon as they are published. If you do not agree to all or part of our General Terms and Conditions of Use, please do not use our web site.
The access to and use of www.cimone.co.uk, including display of web pages, communication with Provider, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of our website and its contents. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider’s liability for intentional torts and gross negligence.
In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
Intellectual Property Rights
All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Cimone LTD and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Cimone Ltd.
Cimone Ltd. shall have the exclusive right to authorise or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content, and shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorised in writing by Cimone Ltd. shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
Links to Other Web Sites
www.cimone.co.uk may contain links to other web sites which are in no way connected to www.cimone.co.uk or the Provider. The Provider does not control or monitor such third party web sites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links, and carefully read their terms and conditions of use and their privacy policies.
Our General Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties.
Links to www.cimone.co.uk
Please, contact the Provider at the following e-mail address: info@cimone.co.uk if you are interested in linking our Home page and other web pages which can be publicly accessible.
In any event, it is forbidden to post deep links to www.cimone.co.uk or to use unauthorised meta-tags without the Provider consent.
Disclaimers on Content
The Provider does not warrant that the contents of the web site are appropriate or lawful in other Countries outside EU. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided shall be your exclusive and personal responsibility. The Provider cannot be held liable for the accuracy and completeness of the content.
Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact us at info@cimone.co.uk.
The Provider has adopted adequate technical and organisational security measures to protect services on www.cimone.co.uk integrity of data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users and to avoid unauthorised or unlawful access to such data and information.
TERMS & CONDITIONS OF SALE
This page tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you.
These Terms will apply to any contract between us for the sale of Products to you. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.
If you do not accept these Terms, you should not order any products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
OUR PRODUCTS
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
Although we have made every effort to be as accurate as possible, sizes, and measurements may vary.
The packaging of the Products may vary from that shown on images on our site.
All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
USE OF OUR SITE
Your use of our site is governed by our Terms of website use policy. Please take the time to read these, as they include important terms that apply to you.
YOU THE CONSUMER
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an email. The Contract between us will only be formed when we send you the Order Confirmation.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
OUR RIGHT TO VARY THESE TERMS
We may revise these Terms from time to time. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
YOUR CONSUMER RIGHT OF RETURN AND REFUND
You have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) Your legal right to cancel a Contract starts from the date of the order confirmation, which is when the Contract between us is formed. You have 30 days from this point. Contracts cannot be cancelled if the products have been customised in any way – or if work to customise the item(s) have commenced. Please see BESPOKE terms and conditions for a detailed description of your contract between us with bespoke garments.
To cancel a Contract, please contact us in writing to tell us by sending an e-mail to info@cimone.co.uk. Please also read returns policy before you do so.
We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described – if the return is accepted by us. If you returned the Products to us because they were faulty or mis-described we will refund the price of a defective Product in full, and any applicable delivery charges.
We refund you on the credit card or debit card used by you to pay.
It is your responsibility to return the Products in perfect condition. The following terms apply:
- All goods must be returned in their original condition and packaging (please take care when unpacking & repacking)
- Please enclose a covering letter explaining the reason for the return in full We cannot be held responsible for products lost in transit
- We recommend that you send by registered post & retain proof of posting
- We will not make refunds to a third party
- Any damage or missing items will be charged for.
DELIVERY
Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
Delivery will be completed when we deliver the Products to the address you gave us.
If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.
The Products will be your responsibility from the completion of delivery.
You own the Products once we have received payment in full, including all applicable delivery charges.
INTERNATIONAL DELIVERY
There are restrictions on some Products for certain International Delivery Destinations.
If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
PRICE OF PRODUCTS AND DELIVERY CHARGES
The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full
before the change in VAT takes effect.
The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges page.
From time to time, we may run discounts and promo codes, exclusions may apply. Promo codes are not valid on already discounted items, unless otherwise stated.
OUR LIABILITY
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
We only supply the Products for private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
- any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and defective products under the Consumer Protection Act 1987.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, or large and unusual fluctuations in the price of cotton, wool, silk and other component parts of the Product.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
- we will contact you as soon as reasonably possible to notify you; and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
OTHER IMPORTANT TERMS
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.